Privacy Policy

1. Introduction

Welcome to Raiin Gifting Limited ("Raiin", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.raiin.ke and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you place an order or create an account, we may collect:

• Full name
• Email address
• Phone number
• Delivery address
• Payment information (processed securely through our payment providers)
• Recipient details for gift deliveries

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders and deliveries
• Send order confirmations, receipts, and delivery updates
• Provide customer support
• Improve our website and services
• Send promotional communications (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Delivery Partners: To fulfill and deliver your orders
• Payment Processors: Paystack and M-Pesa for secure payment processing
• Service Providers: Third-party services that help us operate our business
• Legal Requirements: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through certified providers
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and cart items
• Understand how you use our website
• Improve our services
• Provide personalized content

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format

To exercise these rights, please contact us at info@raiin.ke.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order history and transaction records are retained for accounting and legal compliance purposes.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: